FAQ

Below you'll find answers to the most common questions we are asked.  If you still have any questions, always feel free to contact us at MatinaeDesigns@aol.com!

Q:  How does the design process typically work?
A:  While each order is unique, therefore making each design process unique, the design process usually take place in a 5 phases.
  • Phase 1: Contact us via e-mail.  If you are planning from the Bakersfield area, we can set up an appointment with you that takes place at our home studio.  During this meeting we'll go over the details of your event, what items you'd like for us to design, colors, styles, etc.  If you are planning from elsewhere, we can send you a client questionnaire for you to fill out so we can get to know you that way.
  • Phase 2: Once we go over everything with you, we go into the sample phase.  We usually come up with several different design options and send them to you as a PDF file and pictures to be viewed. If you'd like to see the samples in person, we're happy to arrange that.  We can ship them to you or you may set up a appointment to view them at the home studio.  To cover the shipping and cost of these samples, we ask for a $10.00 sample fee.  If you book with us, that $10.00 is taken off of your order total. We'll also provide you with quotes for each design during this phase.
  • Phase 3: After viewing the samples, please get back to us with any changes you'd like made.  We'll make those changes and will then send you a final PDF file of the final design before going to print!
  • Phase 4: Once a design has been approved, we'll send you a contract. As soon as the contract is returned with a signature and payment is received, we'll start the printing process.
  • Phase 5: Once your order is finished, we'll contact you via e-mail or by phone to notify you that it is ready. We can ship the order to you, mail the product out for you, or have it picked up.
Design process complete! If you are happy with your order, we'd love for you to provide us with a review and/or feedback by leaving us a review by clicking here or by sending it to us via e-mail.

Q. How long does the design process usually take?
A. We usually have designs to our clients within 1-6 days for approving depending on the complexity of the order.

Q. Do you do rush orders?
A. We do! If you are on a time constraint, let us know and we'll be happy to accommodate you.

Q. I have a very busy schedule. Will I have to find time to meet with you in person?
A. We can provide you with all of our design services by working with you online. A face to face consultation is usually not needed.

Q. What forms of payments do you accept?
A. At this time, we accept check and credit cards, but when using a credit card, payment must be made using Paypal. A $5.00 fee will be added to your order when paying through Paypal to cover Paypal's fees.

Q. Can you send the invitations out for me?
A. Yes, we are more than happy to include the price of stamps into your order and even drop the products off in the mail for you! A "keepsake" invitation is sent to the client.
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